Privacy Policy

Lotus AI Studio ("Lotus AI Studio", "we", "our", or "us") provides AI-powered image and video generation tools for e-commerce sellers and content creators. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website and services (collectively, the "Service").

By accessing or using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

We collect the following categories of information:

a) Account information. When you register, we collect your email address and an encrypted password. If you sign in with a third-party provider (such as Google), we receive your name and email address from that provider.

b) Content you provide. When you use the Service, you may upload reference images, enter text prompts, and adjust settings. We process this content to generate your requested images and videos.

c) Generated content. The images and videos produced by the Service, along with their associated prompts and metadata, are stored so you can access your works in your gallery and dashboard.

d) Payment information. Payments are processed by third-party payment providers, including Stripe and USDT (stablecoin) checkout where available. We do not store your full card number or wallet credentials; each provider handles payment details under its own privacy policy.

e) Usage and technical data. We may collect standard technical information such as IP address, browser type, device information, pages visited, and usage logs to operate, secure, and improve the Service.

We use the information we collect to:

• Provide, operate, and maintain the Service, including generating images and videos.
• Manage your account, authentication, and Credits balance.
• Process payments and prevent fraud.
• Store and display your generated works in your gallery.
• Send service-related communications (e.g., account or billing notices).
• Improve, troubleshoot, and secure the Service.
• Comply with legal obligations and enforce our terms.

We share information only as needed to provide the Service:

AI model providers. To generate images and videos, your prompts and uploaded reference images are transmitted to authorized third-party AI model providers that perform the generation on our behalf.

Cloud storage providers. Uploaded reference images and generated results are stored with third-party cloud storage services (e.g., Tencent Cloud COS) to deliver content to you.

Payment processors. Payment details are shared with our payment provider to complete transactions.

Legal and safety. We may disclose information when required by law, to protect our rights and the safety of our users, or in connection with a business transfer.

We do not sell your personal information to third parties.

The images and prompts you submit are used solely to generate your requested content and are processed by our AI providers. By submitting content, you confirm that you have the right to use it and that it does not violate applicable law or the rights of others.

You are responsible for the content you create. We may remove content that violates our terms or applicable law, including unlawful or prohibited material. Please review and comply with our content guidelines.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings; however, disabling certain cookies may affect the functionality of the Service.

We retain your account information and generated content for as long as your account is active, or as needed to provide the Service, resolve disputes, and comply with legal obligations. You may delete your generated works at any time, or contact us to request deletion of your account and associated data.

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information, and to request a copy of your data. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We operate globally, and your information may be processed in countries other than your own, including by our AI model and cloud storage providers. Where required, we take steps to ensure appropriate safeguards for such transfers.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.